Privacy Policy

GENERAL

As a licenced gaming operator, StoneVegas Casino processes personal data to provide gaming services and ensure compliance with regulatory requirements. This Privacy Policy outlines the types of data we collect, the reasons for collection, and how we use and protect your information.

By registering a player account on our website, you acknowledge and accept the terms of this Privacy Policy. If you do not agree with any part of this policy or do not wish to provide the necessary personal information, please refrain from using the website.

This Privacy Policy serves as a binding agreement between you and the company. While we may update the policy from time to time, we will make efforts to inform users of significant changes. Continued use of the website after modifications indicates acceptance of the revised terms.

Data you provide to us directly

We may collect the following personal data from you depending on how you interact with our services;

Registration Data: To create an account on our website, you need to provide us with your personal data, including your email address, date of birth, country, phone number, gender, full name, social security number, zip code, username. Upon registering, we will automatically receive your IP address and location data.

Due Diligence Data: We collect your identity card number/driving license/passport number, proof of address, social security number, source of wealth/funds, bank ID, and financial statement/details to comply with our due diligence and Know Your Customer (KYC) obligations, for age and identity verification purposes for Anti-Money Laundering purposes and/or to comply with our license or other legal requirements.

Financial Information: We may collect your financial information, including Bank ID, CPR number, CPF number, IBAN, and payment system details, to facilitate withdrawals and deposits to your account. Additionally, this information may be used for Know Your Customer (KYC) and Anti-Money Laundering (AML) compliance purposes.

Personal Data We Collect Automatically

Device Information: We receive information about the device and software you use to access our services, including Internet protocol (IP) address, operating system version, and device identifiers.

Logs and Usage Information: To help us understand how you use our services, and to help us improve them, we automatically receive information about your interactions with our services. Our servers automatically log usage data when you interact with our website. This information includes records of your activities like viewing content, clicking ads, performing searches, and sharing our services on social media on our website, date and time of your sessions, the pages you view, links to/from any page, and time spent in a session. We gather some of the data through cookies and similar technologies.

Location Information: We may collect or infer your general location information when you use our Services.

Personal Data That We Receive From Others

We may collect your personal data from other sources to provide and personalize our services to you and/or to comply with legal obligations. We may gather data from;

  • Publicly available sources such as public and government databases, internet, social media platforms, online and printed media, and so on.
  • Commercially available databases and third-party entities, including financial and credit institutions, fraud prevention agencies, and public authorities. These sources help us in verifying your information and investigating suspicious activities, especially for fraud prevention and anti-money laundering purposes.
  • Inferences. We may infer additional personal data based on the personal data described above. For example, we may infer your interests and game preferences based on the web pages you view and the games you play.

Personal data you have made public, such as information available on social media platforms, linked accounts (e.g., Facebook or Google), and other publicly accessible digital platforms.

We may share your personal data with the following categories of recipients;

  • Internally with authorized employees, brands within the same entity/operator, contractors, agents, joint controllers, affiliates, and subsidiary companies within our business group or linked to our parent company.
  • Payment providers and financial institutions. For the use of our services, withdrawals and deposits, we offer a variety of trusted third party payment providers. We may share the following personal data with them: first name, last name, date of birth, email, address, zip, city, country, phone number, alias. We may also share Your KYC documents with the payment providers in order for them to be able to comply with their legal and AML obligations.
  • Third-party service providers, as necessary to deliver, manage, and improve our services including but not limited to customer support service providers, email delivery, sms and voice call providers, technology providers, and cloud hosting service providers.
  • Marketing partners.
  • Fraud prevention agencies.
  • Third parties in the event of/connection to a corporate transaction or proceeding such as a merger, financing, acquisition, bankruptcy, dissolution, transfer, divestiture, or sale of all or a portion of our business or assets.
  • Game providers.
  • Data aggregators or analytics providers for the purpose of conducting market research, data analysis, and improving service offerings.
  • Law enforcement agencies, regulatory and licensing authorities.

We prioritize the security of your personal data and implement robust measures to protect it from unauthorized access, loss, theft, and misuse. Our security strategy includes a combination of administrative, technical, and physical safeguards designed to protect your data against unauthorized disclosure, alteration, and destruction. Even though we use advanced security measures to protect your data, no system is completely safe from security breaches. The Internet, by its nature, cannot ensure complete security of data transmission or storage. While we strive to protect your personal information, we cannot guarantee its absolute security. However, we will continuously assess and improve our security practices to enhance the protection of your data.

In the event of a sale, merger, or any other change in ownership or control of our company, your personal data may be disclosed as part of the transaction or during the preparation for such an event. The new owner or controlling entity will be permitted to use your personal data, but only in accordance with the terms outlined in this Privacy Notice, unless you provide explicit consent for different use.

We will retain your personal data only for the duration that you maintain an account with us and to fulfill the purposes outlined in this privacy notice.
Additionally, we may keep your data for a longer period as required by applicable legal obligations, such as anti-money laundering (AML) regulations or other regulatory requirements.
Once your account is closed and there is no longer a legal or business need to retain your data, your personal data will be either deleted or anonymized so that it can no longer be associated with you.

You have certain rights regarding the personal data we hold about you. They include;

  • Right to request access to the personal data we hold about you and obtain information about how we process it.
  • Right to rectify or correct any inaccurate or incomplete personal data about you.
  • Right to erase, delete, or remove your personal data when there is no compelling legal or business reason for its continued processing.
  • Right to restrict the processing of your personal data in certain circumstances.
  • Right to request the transfer of your personal data to another party in a structured, commonly-used, and machine-readable format.
  • Right to object to the processing of your personal data, particularly if we are processing it on grounds of legitimate interests or for direct marketing purposes.
  • Right to withdraw your consent at any time, without affecting the lawfulness of previous processing based on your consent.

Right to lodge a complaint with a supervisory authority. You may do so in your EU member state of residence, place of work, or the place the alleged infringement occurred. To exercise your rights, kindly contact our Customer Support at support@stonevegas.com or our Data Protection Officer at dpo@stonevegas.com.

We use cookies, tags, pixels, web beacons and other similar technologies to enhance your experience on our website and applications. Upon your first visit to our website or applications, we will ask for your consent to use non-essential cookies. Strictly necessary cookies which are necessary for the operation of the website, do not require your consent. For more information on the specific cookies we use, their purposes, and how to manage your preferences, please refer to our Cookie notice.

We may need to update, modify, or amend our Privacy Notice as our technology evolves and as required by law. It is your responsibility to review the amended Privacy Notice from time to time. The Privacy notice will apply from the effective date provided on our website.